Terms & Conditions

Terms & Conditions

Please read the following carefully
By using this website www.Infusioncbd.co.uk and purchasing products or services on it, you agree to abide by these Terms & Conditions.

By using this website and placing an order at Infusion CBD you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.

By accepting marketing communications within our checkout process, you agree to receive communications from Infusion CBD via email or SMS. You can opt out at any time in any of our communications, or by contacting us directly via our contact us page.

Infusion CBD
The material in the Website is copyright to Infusion CBD or our content and technology providers. You are welcome to view, print and download the contents of the Website for personal use, but not for any commercial purposes or re-publication.

Contacting Us
Our contact address is: Infusion CBD 135 Park View, Whitley Bay, Newcastle-Upon-Tyne, NE26 3RG. You may also contact us by telephone on 0191 435 4779 or alternatively, you can email us info@infusioncbd.co.uk

Website Information
We have tried to ensure that information provided in the Website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Website or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

Ordering Products
You may order products from the Website by submitting a completed order form through the check-out procedure.

We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

Please note that you cannot use discount codes with any sale items or promotions on the website.

It is the customer's responsibility to ensure that discount codes are applied to their order before proceeding to payment.

Please ensure that the order is thoroughly checked before being placed as we are unable to apply any retrospective discounts or coupons once the order has been finalised.

The Price and Payment
The price of the products will be the price quoted in the Website at the time we accept your order.

The price will include any applicable value added tax, but not the cost of delivery.
In addition to the price, you will have to pay our delivery charges as quoted in the Website at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

Payment is made by credit or debit card at the time we accept your order. (the payment methods we accept are listed in the Website at the time you place your order).

Refunds will generally be made by means of a credit to your original payment method.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion.

We are under no obligation to supply goods at the incorrect price.
The warranty period is 24 months or until the “best before” date is reached, if this is within the 24 month period.

Shipping & Returns
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.

We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

To cancel or return goods please contact us via email quoting your order number.
You must notify us within 7 days of receipt of goods for any Damages/Faults or incorrect products received.

All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at Infusion CBD you accept all responsibilities regarding the legality of the products that will be shipped to you.
Infusion CBD makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by Infusion CBD, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. Infusion CBD does not warrant that the information on the website is up-to-date or accurate.

You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from Infusion CBD. Infusion CBD, its owners, agents and employees cannot be held responsible for the actions of its customers.

We do not encourage the illegal use of our products. We strongly advise you to consult your solicitor if you have any doubts.

Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.

All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of Infusion CBD.

Please note we cannot deliver to the following destinations:
Alabama – CBD must be obtained by state approved Pharmacies.
Australia - CBD must be obtained by state approved Pharmacies.
Mississippi – CBD must be obtained by state approved Pharmacies.
Missouri – CBD must be obtained by state approved Pharmacies.
South Dakota – CBD must be obtained from an FDA approved source.
Tennessee – CBD must be obtained from a company operating within the US.
Texas – CBD must be prescribed from a state doctor.
Utah – CBD must be prescribed from a state doctor.
Virginia – CBD must be prescribed from a state doctor.
Wisconsin – CBD must be prescribed from a state doctor.

Please refer to the ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 3 months shelf life from when the product is dispatched.

You can send returned items to:
Infusion CBD
135 Park View
Whitley Bay
NE26 3RG